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The information on this web site (the 'Site') is provided by Unilin BV ('UNILIN'). By using this Site, you acknowledge to have read, understood and accepted these conditions for use.

The information on the Site is exclusively intended for informative purposes and comes without warranty of any kind, expressed or implied. Although we make every effort to provide accurate and up-to-date information, we make no warranties regarding the accuracy or completeness of the information provided. We reserve the right to change the information on the Site without prior notice or prior acceptance.

Neither UNILIN nor one of its directors, employees or advisors can under any circumstance be held liable for damages caused by or deriving from any use of the Site or the information it contains.

UNILIN is not liable for damages arising from any interruptions to the Site, for damage caused by technical defects or viruses (or similarly disruptive elements) or from consulting or using websites (e.g. via hyperlinks) to which reference is made on the Site, nor from the information provided on these web sites.

UNILIN is not liable for electronic communications via the Site. This includes email correspondence, decelerations, interception and manipulation by third parties.

The users of the Site are responsible for any choice or decision they make based on information obtained on or through the Site.

The users of this Site must take every reasonable precaution against viruses, bugs, Trojan Horses, etc.


All information on this Site is copyright protected. The copyright rests with UNILIN. No information can be reproduced or distributed without the prior and express permission of UNILIN.

Any disputes in connection with or arising from (the use of) this Site will exclusively be subject to Belgian legislation.

Privacy Policy


Which information do we collect?

We collect personal information in two ways:

through registration and information that you provide or enter on certain pages on the website; via automated means, specifically through cookies. For more information about cookies, please see below.

We may ask you for your first and last name, email address, birth date, age, address, mobile or other telephone number, and other personal or contact information. We may also ask for your comments, suggestions, or other information concerning our website, our products or services, or our company. Other specific types of information may be requested in connection with contests, sweepstakes, other promotional offers or other marketing activities, including uploading text, images, video or audio content.

Why do we collect personal data?

Your personal data will only be collected and processed for the following purposes:

the use and management of the Site in general, including sending and receiving messages; the provision of information on the features, services and products of UNILIN.

We will only process those personal data that are necessary for the purposes mentioned above.

How do we use your personal data?

We use the personal data that you submit or that we collect:

to respond to direct requests, as described at the time when we collect your information or as described otherwise prior to the use of your information; to manage your participation to contests, sweepstakes, other promotional offers or other marketing activities; to better understand you and our customers in general; for other legitimate business purposes, including, from time to time, sending you mailings or other marketing information about our brands and our companies in which we think you would be interested through email/mail/SMS messaging (if you have given us permission to do so when you have registered with us).

We may combine the information you submit with other data we obtain from other sources, including the information you provide in other places or through another medium, such as via one of our affiliated websites.

The passive information we track, including through cookies, is used to customize and enhance your online experience and the offerings we make on our website, as described above.

In all other cases than the ones mentioned above, we will always first identify the purpose for which your personal information is being gathered before we effectively collect or use this information.

Your personal information will only be retained for as long as it takes to fulfil the purposes described above or as required by law.

With whom do we share information?

While we are not in the business of selling personal information to unaffiliated third parties, we may want to share your information with processors acting on our behalf, with our affiliated companies, including our parent and other UNILIN brands, or with business partners such as third parties with whom we are conducting joint promotions or programs and which may be interested in telling you more about their brands.

Note that in some cases your personal data may be transferred to processors, affiliated companies or third parties with whom we are conducting joint promotions or programs located outside the European Economic Area in countries which do not offer an adequate level of personal data protection. You hereby accept the transfer of your personal data in such cases.

Subject to the applicable data privacy legislation, we may also disclose your personal information if we believe we are required to do so to comply with any law, regulation, court order, or legal or government request. In the unlikely event that all or part of our business is acquired by a third party, your information will be transferred to the new corporate owner. Without assuming any obligation to do so, we also reserve the right to collect and share any information we consider necessary to investigate or take action in connection with suspected fraud, illegal activities, possible harm to persons or property, to protect ourselves or one or more of our users or their heirs, or as otherwise required or permitted by law.

Also keep in mind that certain areas of our website may be interactive in nature, and may allow you to post information that other users can see. If you do not wish to have information viewed publicly, please do not use those areas of the website.

Which cookies do we use and why?

Cookies are small text files that are placed on your computer by the websites you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website.

This website uses cookies:

to enhance and customize your experience. This includes: storing your language preferences; retaining information you enter in forms; remembering the goods in your shopping cart (if applicable); to analyse your use of the Site via Google Analytics.

If you do not wish cookies to be used then please do not use our website as it will not work effectively without them.

Amongst others, this Site uses the following third party cookies:

[list of cookies]

Most web browsers allow control over cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Opting out

If at any time you decide not to receive any commercial or promotional information related to our own products and services or regarding the products or services of our affiliated companies or of business partners with whom we are conducting joint promotions or programs, you can use our opt out page or click the link in any promotional message your receive from us.

Please note that if you opt not to receive promotional messages from us, we will still continue to send you information that relates to any account you may hold with us, or any business relationship you may have with us, such as requests you have made for or about our goods and services (such as transactional messages about sweepstakes in which you may have entered).

Your rights

At any time, you may exercise your right to access, correct or delete any personal data relating to you, in compliance with applicable data privacy law, by leaving us a message using the contact form. You may also opt-out of any direct marketing campaigns and request to no longer receive any promotional materials, at any time, free of charge and without having to provide any justification.


We use industry standard measures to protect information provided on this website. While we strive to ensure the security of your personal data when storing, using and sharing the information you give us, no website is one hundred percent secure. We therefore encourage you to take appropriate measures to protect yourself, including, for example, keeping all user names and passwords confidential.

Third party websites

On certain areas of this website, we may provide links to third party websites. This Privacy Policy however only applies to the website on which it is published, and does not describe information collection practices on other websites, including those linked to or from this website. These links are provided as a convenience to you; however please be aware that we do not control these third parties or their websites. These third parties will have a different Privacy Policy which applies to information that you may provide when you are on those third parties’ websites. You should carefully read the privacy policies of all websites before providing personally identifiable information.

UNILIN can under no circumstances be held liable for the (further) existence of these third party sites, nor for the information they provide. The inclusion of hyperlinks to other websites does not imply that we agree with the content of those sites or that any form of collaboration or relationship exists with those sites.

Terms and Conditions official Quick-Step webstore

Please read these Terms and Conditions of sale carefully before placing your order and retain a copy of these terms and your order for future reference.

1.Use of the webstore

1.1 This webstore is used as a platform for the sale of all goods displayed on our website. The website is owned by Unilin BV, a private company with limited liability, having its registered office in 8710 Wielsbeke and its principal place of business in BE-8710 Wielsbeke, Ooigemstraat 3, registered in Belgium under company number 0405.414.072 (hereafter referred to as 'we', or 'us', or 'our'). For assistance, please contact us by e-mail (address: officialwebstore@quick-step.com) or by phone (number: 08448118287).

1.2 The content of the pages of the website is for your general information and use only. It is subject to change without prior notice.

1.3 At the time you place your order for goods advertised on our website, you may select a retailer of your choice (hereafter 'Fulfilment Partner') who will deliver / where you can collect the ordered goods (see condition 4 below). Delivery / collection details will be provided by the selected Fulfilment Partner.

1.4 All orders are considered as offers to contract and therefore have to be accepted by the selected Fulfilment Partner (hereafter 'Acceptance'). Acceptance takes place as from the moment you receive an order confirmation mail from your Fulfilment Partner. Before Acceptance, the Fulfilment Partner will not be obliged to deliver / make available any goods which may have been part of your order.

1.5 The contract is subject to your right of withdrawal (see condition 6 below).

1.6 Please be aware that placing an order on this website directly implies an obligation to pay.

1.7 We have the right to terminate the contract if the price of the goods is not received from you in cleared funds (in accordance with condition 3.1).

1.8 Nothing in these Terms and Conditions shall affect your statutory rights as a consumer under the applicable laws.

2. Description and price of the goods

2.1 You can find a description of the main characteristics and the price of the goods on our website.

2.2 Individual product prices are inclusive of taxes, but exclusive of delivery costs (unless indicated otherwise on our website). Delivery costs will be added to the total amount due and can be viewed whilst in the shopping basket.

2.3 Every effort is made to ensure that prices shown on our website are accurate at the time you place your order. If within 14 days of accepting your order, a pricing error is found in respect of any or all of the goods you have ordered, you can contact our Customer Service (phone number and e-mail are provided under condition 1.1) or we will notify you as soon as possible detailing the mis-priced goods. In that case we offer you the option of:

2.3.1 cancelling your order for the mis-priced goods and reconfirming your order at the amended prices;

2.3.2 placing a new order for alternative goods;

2.3.3 cancelling the whole of your order; or

If, within 14 days of receipt of our offer , you have not responded by selecting one of the available options at conditions 2.3.1 to 2.3.3 above, you are deemed to have chosen for the option under 2.3.3. and your order will be cancelled immediately. In these circumstances we will refund or re-credit you for any sum you have paid for the mis-priced goods.

2.4 To avoid any doubt, where goods are unavailable and you order alternative goods from us, or where goods have been mis-priced and you subsequently order such goods at the correct price, these terms of sale shall apply to the order and the supply of the relevant goods, whether the order is placed through our website or otherwise.

3. Payment

3.1 Payment for the goods and delivery charges can be made by credit or debit card. Your credit or debit card can be charged as from the moment you place your order .

4. Delivery / availability of goods

4.1 The Fulfilment Partner will deliver the goods to the address of your choice. Therefore we kindly ask you to clearly notify this address to the Fulfilment Partner.

4.2 On our website you can find an average lead time for the delivery of the goods. Please note that this average lead time is an estimate only and we shall have no liability to you in relation to such lead time not being met.

4.3 The effective delivery date is to be specified by the Fulfilment Partner. In any case, and unless there are exceptional circumstances , the delivery will take place within a reasonable time from the date of the Acceptance.

4.4 If delivery cannot be made to your address for reasons under the Fulfilment Partner´s control, the Fulfilment Partner will inform you as soon as possible.

4.5 We do not accept liability for any costs you incur due to late delivery. We recommend that you do not book installers until you have received your goods.

5 Risk/title

5.1 The goods are at your risk from the moment you collect the goods at the premises of the Fulfilment Partner or, in case the goods are delivered by the Fulfilment Partner to the address of your choice, from the moment you acquire physical possession of the goods.

5.2 Ownership of the goods shall only pass to you as from the moment we have received in full (in cleared funds) all sums due to it in respect of:

5.2.1 the goods, and

5.2.2 all other sums which are or which become due to us from you on any account.

6. Right of withdrawal and return process

6.1 You have the right to withdraw from the contract at any time, without payment of any extra costs and without giving a reason, up to 14 calendar days after you receive the goods (hereafter ‘Withdrawal Period’).

6.2 To exercise your right of withdrawal, you have to call our Customer Service in order to notify your decision to withdraw from the contract (phone number is provided under condition 1.1). Please note that you will be asked to give us details of the goods ordered (e.g. but not limited to: order number).

6.3 After your withdrawal by phone, we will confirm you by email (to the email address you provided us with) that the contract is withdrawn.

6.4 Except in the case of faulty or misdescribed goods, if you exercise your right of withdrawal after receipt of the goods, you are responsible for returning the goods to the Fulfilment Partner at your own cost and risk and via the means of transport of your choice. The goods and the packaging must be returned in perfect resale condition to the registered office / premises of the Fulfilment Partner (you can find the address of the Fulfilment Partner in the Acceptance), without undue delay and in any event not later than 14 calendar days from the day on which you communicated your decision to withdraw from the contract to us in accordance with this condition.

In case the Fulfilment Partner delivered the goods to your home, you can request the Fulfilment Partner to collect the goods ordered. The Fulfilment Partner has to receive this request for collection within the Withdrawal Period and will charge you a collection fee of £50.

6.5 We will reimburse any sum paid by you without undue delay and in any event not later than 30 days from the day we were informed of your decision to withdraw from the contract.

6.6 Except in the case of faulty or misdescribed goods, in case the goods are not returned according to the provisions of these Terms and Conditions, we can charge you a sum equal to the costs we incur due to the failure of returning the goods in accordance to these Terms and Conditions.

7. Warranty

7.1 We warrant that any good purchased via our site is of satisfactory quality and reasonably fit for all the purposes for which goods of this kind are commonly supplied.

7.2 For any complaints regarding the goods received (e.g. damaged / faulty / missing goods,…), please contact our Customer Service by phone (phone number is provided under condition 1.1). We will examine your complaint and will, with respect of your legal rights as customer, deal with it as soon as reasonably possible.

7.3 For specific warranty information we refer you to our website. This warranty does not affect your statutory rights as a consumer.

8. Limitation of liability

8.1 If you are a consumer we shall not be liable to you for any loss or damage or for the cost of procurement of substitute in circumstances where:

8.1.1 there is no breach of a legal duty owed to you by us or by our employees or agents;
8.1.2 such loss or damage is not a reasonably foreseeable result of any such breach;
8.1.3 any increase in loss or damage resulting from breach by you of any term of this contract.
8.1.4 such loss or damage / cost of procurement of substitute resulting from the use or inability to use the website or resulting from any products purchased or obtained or messages received or transactions entered into through the website or resulting from unauthorized access to or alteration of your transmissions or data or of any information contained on this website , even if we have been advised of the possibility of such damages.

8.2 With regard to the flooring installation, assembly and maintenance, we refer to the instructions provided on our website.

9. Images

Product images are for illustrative purposes only and may differ from the actual product due to limitations of browser software , camera settings and monitor/screen settings, etc. We recommend all customers to view the goods either in the premises of a Fulfilment Partner or by means of a sample available via our website.

10. Waiver

No waiver by us (whether express or implied) in enforcing any of our rights under this contract shall prejudice its rights to do so in the future.

11. Force Majeure

We shall not be liable for any delay or failure to perform any of our obligations if the delay or failure results from events or circumstances outside our reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and we shall be entitled to a reasonable extension of its obligations.

12. Severance

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.

13. Governing law and jurisdiction

These terms of sale of the goods will be subject to the relevant UK/IE and EU legislation and the UK/IE courts will have jurisdiction in respect of any dispute arising from the contract.

14 Our rights to vary these terms and conditions

14.1 We reserve the right to revise and amend these terms and conditions from time to time.

14.2 You will be subject to the policies and Terms and Conditions in force at the time that you order goods from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).

Effective date and modifications


This policy was created on and has been in effect since 15 January 2013.


If you have any requests or questions concerning this policy or want to update your details, please contact us at:

Unilin BV - division Flooring
Ooigemstraat 3
8710 Wielsbeke
Tel. +32 56 675211

You can also leave a message using the contact form.